Welcome to www.charcool.com.au - Australia's most overlooked BBQ Gift & Accessories site!



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Conditions of Use

In the beginning

Every site has to have them and here’s ours!!!

The following screen of small print, sub-pars and “whereforeas” constitute our our Terms and Conditions. These Terms and Conditions govern the use of Charcool.com and cannot be varied, without prior written agreement – as if that’s gonna stop you!

Charcool.com.au is owned and operated as a sole trader business registered in Queensland and we are also really excited by our ABN: 19 183 043 705. Pretty isn’t it?

If you enjoy the following, you’ll really get a kick out of our exciting Privacy Statement.

General Use

The following 'General Use' Terms and Conditions govern the manner in which this website is to be used regardless of whether you are a General or not.

By using our website you acknowledge and accept these terms, conditions, disclaimers and limitations of liability ("Terms and Conditions"). So, not much for you to do here. Pretty handy, eh?

Since we can’t think of everything, we reserve the right to amend or update these Terms and Conditions at any time without providing notice to you. If this really gets up your nose, you oughta hit the exit button about now.

By the way, did we mention you have to be over 18 years of age to buy anything from this site?

Sales and Purchasing

We sell and ship Products within Australia and New Zealand. We will make deliveries outside of those 3 islands but you need to email us before placing your order so we can quote the shipping cost.

Orders placed on a weekend or a Public holiday will not begin payment processing until the next business day.

We will confirm acceptance of your order when we send you an email confirming shipment of the goods you have ordered.

If we cannot process or accept your Order after payment is received we will contact you by email or telephone to arrange a refund.

Business days are Monday through Friday, excluding Qld Public holidays.

Prices on this site are in Australian dollars.

All prices include GST (where applicable) unless otherwise stated on a Product listing.

Online Orders:

Select the products you want by clicking 'Add To Cart'. By clicking 'View Cart' you can check / amend your order before checking out. Once you have finished shopping and adding items to your shopping cart, click 'Checkout' to commence the safe and secure ordering process.

Step 1 - If you haven't already registered as a member, please enter your details as required. If you are an existing member, simply enter your e-mail address and password and all your details will be automatically loaded. Click 'Proceed' when you have completed entering your details correctly.

Step 2 - Select the delivery service you would like us to use for shipping your order, then click 'Proceed' when you have made this selection.

Step 3 - Confirm that your order details are correct, and if so, click 'Place Order'.

Step 4 - Enter your payment method details as required and click 'Process Order'. By completing the steps above, your order will be on its way to us. You will also receive an e-mail seconds after placing your order confirming what you have ordered, total price and other details. Please review this e-mail and reply as soon as possible if there are any errors.

Payment Options

Credit Card

We do not have direct credit card processing on our site. To do so would expose you and us to data security issues which are very technical and not really our strong suit. Therefore, we recommend you use the safe, secure PayPal alternative. See below.

Direct Bank Lodgement

Please make all funds transfers to the account with the following details:

BSB:013-011

Account Number:761355447

Account Name:ER Sikora - Charcool

Bank:ANZ

Branch Address: Hamilton. Qld

Where possible, please use your order number and/or full name as the reference in all funds transfers to streamline our processing of your order.

Cheques / Money Orders

We accept personal, business or bank cheques and money orders. Please make all cheques / money orders out to E.R Sikora T/As Charcool and where possible, record your order number on the back of the cheque / money order to streamline our processing of your order.

Please post all cheques / money orders to:

Charcool

PO Box 431

NUNDAH. Q. 4012

About PayPal

PayPal, the trusted leader in online payments, enables buyers and businesses to send and receive money online.

PayPal has over 100 million member accounts in 103 countries and regions. It's accepted by merchants everywhere, both on and off eBay.

PayPal acts like a virtual wallet. When shopping online with PayPal, you can chose to fund your purchases via a range of payment options. These include credit/debit card, your bank account or your stored PayPal balance (just like cash).

There are significant benefits to using PayPal as an intermediary. Firstly, only PayPal (an eBay company) with their vast resources, will have access to your credit card or bank account numbers. This drastically reduces the risk of fraud and identity theft. PayPal ensures your privacy with behind-the-scenes countermeasures so you can safely send money online.

You do not need a Pay Pal account to make a purchase on Charcool. PayPal allows once off payments or you can set up an account with them if you do a lot of online purchasing.

Payment Information

Please note we can only accept cheques drawn on an Australian Bank and will only dispatch goods upon receipt of cleared funds. This is normally 5 business days upon receipt of a cheque / money order and 3 business days following an electronic funds transfer depending on the originating bank.

All orders for which payment is not received within 10 business days will be cancelled.

Placement of an order by you constitutes an offer to enter into an agreement with us. Upon the receipt of an order we will send you an e-mail as confirmation that we have received the details of your order. We will also confirm the dispatch of your order, with consignment details.

We appreciate you shopping with Charcool and will do everything we can to make the experience simple and efficient

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