Welcome to www.charcool.com.au - Australia's most overlooked BBQ Gift & Accessories site!



Privacy Notice

Charcool is the sole owner of the information collected on this site. We will not sell, share, or rent this information to others in ways different from what is disclosed in this statement. To provide a useful service, Charcool collects information from its visitors at several different points on our website.

Copyright and Trademarks

All the material on this web site is subject to the copyright of Charcool. You must not reproduce any of the material contained on this web site except that you may download a copy of this web site to the local hard drive of the computer used to access the site; and print extracts of this web site, but only for your personal use.

You are not permitted to copy any of the material on this web site or otherwise incorporate it into or store in any other web site, electronic retrieval system, publication or other work in any form; or provide a link to this web site from another web site without Charcool's prior written consent.

Collection of information via web site activity

For statistical purposes we collect information on web site activity (such as the number of users who visit the web site, the date and time of visits, the number of pages viewed, what country and which web browser has been used to access the site and, when entering our web site from another web site, the address of that web site) through the use of 'cookies'. This information on its own does not identify an individual but it does provide us with statistics that we can use to analyse and improve your experience on our web site in the future.

Cookies & JavaScript

To maximize the user experience, Charcool makes use of cookies on this website. Cookies are small packets of information stored on your computer. In the case of Charcool, a user visiting the site will have a unique identifying number stored as a cookie, which will be removed when the user closes their browser.

Cookies are domain specific, meaning that they can only be used by the website which created them; this indicates that this data is shared between a customer and Charcool. In this case, these cookies are used to 'remember' a customer's email address when signing in.

Customer Purchases

We request information from customers prior to their making a purchase. A customer must provide contact information (like name and address). If we have trouble processing an order, this contact information is used to contact the user. This information will be saved for future purchases. We also request financial information (like credit card number, expiration date). No credit card details are retained under any circumstances.

The customer will also be given the option to sign up for our email newsletter.

Email Newsletter

If a visitor wishes to subscribe to our newsletter, we ask for contact information such as name and email address which is either gathered prior to their finalising a purchase, or in our My Account section.

By becoming a subscriber you consent to receive from us our email newsletter, any special offers or site update information that we think may be of interest to you. We will not share your information with any third parties.


Our members are given the opportunity to 'opt-out' of receiving emailed information or other correspondence, by simply clicking the unsubscribe button at the bottom of the email. To re-subscribe simply go to the My Account section of the website and re-provide your details.


This web site may contain links to other sites. Please be aware that Charcool is not responsible for the privacy practices of such other sites. We encourage our users to be aware that when they leave our site to read the privacy statements of each and every web site that collects personally identifiable information. This privacy statement applies solely to information collected by this web site.

Supplementation of Information

In order for this website to properly fulfill its obligation to our customers, it is necessary for us to supplement the information we receive with information from 3rd party sources. For example, to determine if our customers qualify to use a credit card, we use their name to request a credit report. Once we determine a user's credit-worthiness, this document is destroyed.

Correction/Updating Personal Information

For email subscribers you will be able to update your information (name, email address and interests) within the My Account section of the site. For customers, you will have an opportunity to change your details when you next make a purchase.

Notification of Changes

Any change to our privacy policy will be made on this website. This means our customers are always aware of what information we collect, how we use it, and how, if under any circumstances, we disclose it.

Most Recent Update

The most recent change to our privacy policy was made on 01/08/2007